TeamViewer is an application designed for facilitating remote computer access. In certain scenarios, the Systems Consultancy team may ask to connect to your computer remotely via TeamViewer. This will usually be to access your Open-I environment, for example, for checking configuration settings, running database enquiries, etc.
If you do not already have TeamViewer setup; our recommended approach would be to download the TeamViewer QuickSupport application.
The TeamViewer QuickSupport application can be downloaded at https://www.teamviewer.com/en/info/quicksupport/
The QuickSupport application does not install TeamViewer on the system. Usually, no administrator access is required to use QuickSupport, and the service does not run in any capacity in the background when you are not actively using it.
In order to establish a connection, you should provide your TeamViewer ID and password. The password will automatically change after every connecton, by default.
The agent working with you should then be able to control your device and assist you with your enquiry.
Once the agent has finished and disconnects, you can close the QuickSupport interface, no future connections can be made without either opening QuickSupport again directly, or installing the full TeamViewer environment.
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